How can we help?
Need help with your account or have a question about a payout risk? Our team is here to help you protect your cash flow.
Technical Support
For account issues, billing questions, or SP-API connection troubleshooting. We typically respond within 24 hours on business days.
support@dd7radar.comKnowledge Base
Self-service guides on understanding Amazon payout statuses, risk signals, and how to resolve common shipment issues.
Browse DocumentationQuick answers
How is DD7 Radar different from Seller Central?
Seller Central shows you a deferred lump sum. DD7 Radar maps every FBM order to its exact payout status, release date, and risk signal. We show you the layer Amazon doesn't: which orders they consider undelivered (and therefore unpaid) despite what your carrier dashboard says.
Is my Amazon account safe?
Yes. DD7 Radar uses Amazon's official Selling Partner API (SP-API) with read-only access. We cannot modify listings, place orders, or touch payment methods. We request the minimum scopes needed to pull orders and financial events.
What happens if I cancel?
DD7 Radar is month-to-month. You can cancel from your dashboard anytime. Your SP-API connection is revoked immediately, and we retain no data after your account closure unless required by law.
How long does the audit take?
The complimentary 90-day audit typically completes in 5–10 minutes depending on your order volume. Once connected, DD7 Radar pulls your recent history and surfaces every trapped dollar and risk signal found.